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Oracle Knowledge Search Rel 8.5 (D79986)

Course Description Schedule Course Outline

Course Overview

This Oracle Knowledge Search training gives you hands-on experience configuring and tuning dictionary objects to effectively manage the customer experience. Expert Oracle University instructors will introduce you to the Oracle Knowledge solution, give you an overview of content collections, content processing job configuration and more.

Learn To:
  • Customize existing dictionary objects.
  • Add business conditions.
  • Update search indexes.
  • Use Test Drive to verify modifications.
  • Perform ongoing maintenance tasks.
  • Create custom content taxonomies and facets.
  • Create user accounts.
  • Use Quality Monitor to assess search response prioritization accuracy.
Benefits to You

By enrolling in this course, you'll develop an understanding of how to modify, customize and maintain the Oracle Knowledge dictionary to improve search performance. Please note that this course primarily covers dictionary management.

Who should attend

  • System Analysts
  • Business Analysts
  • Implementation Consultant
  • Technical Consultant
  • Functional Implementer
  • Technical Administrator


Suggested Prerequisites:
  • Oracle Knowledge Overview

Course Objectives

  • Describe the main features of Oracle Knowledge
  • Navigate InfoCenter and the Default UI
  • Configure and run index update jobs
  • Manage dictionary concepts, relationships, and rules
  • Enable a custom Language/Locale and create a synonym set
  • Create basic InQuira Matching Language question patterns
  • Manage intents and intent responses
  • Validate changes with the Test Drive application
  • Create a new taxonomy classification
  • Grade search result prioritization with Quality Monitor

Course Content

  • Fundamentals
  • Collections and Content Processing Cycle Jobs
  • Dictionary Management
  • Concepts, Relationships, and Rules
  • IML (InQuira Matching Language)
  • Rule Refinement
  • Intents
  • Other Dictionary Objects
  • Navigation
  • Maintenance
  • Language/Locale Synonym Sets
Classroom Training

Duration 3 days

Dates and Booking
Online Training

Duration 3 days

Dates and Booking

Currently there are no training dates scheduled for this course.  Enquire a date