ONTAP Troubleshooting (CATSP)

 

Course Overview

In this course, you increase your proficiency as a NetApp® ONTAP® software engineer by learning how to troubleshoot ONTAP environments. Specifically, you learn how to troubleshoot the management component, scale-out networking, NAS protocols (NFS), and SAN protocols. From lectures, demonstrations, and active exercises, you learn how to isolate issues, verify configurations, view logs, view trace messages, and use event management system (EMS) messages for troubleshooting.

Please note only NetApp Partners can register to attend this course.

Who should attend

NetApp Technical Support engineers, Support Services Certified partner engineers, and Professional Services engineers

Certifications

This course is part of the following Certifications:

Prerequisites

Course Objectives

This course focuses on enabling you to do the following:

  • Identify the different software components in the ONTAP architecture.
  • Analyze the methodologies for troubleshooting management component applications, networks, and protocols.
  • Use troubleshooting workflows to identify failure symptoms, determine potential causes, and resolve issues.
  • Use debugging commands, logs, and tools to identify, isolate, and fix complex technical issues that involve different core components.
  • Analyze the health of a cluster and summarize the results.
  • Identify issues with the management component.
  • Use administrative commands to verify the configuration of NFS and SAN environments.
  • Use the troubleshooting methodology for NAS and SAN protocols to define and isolate issues.
  • Locate logs for the management component, network, NFS, SMB, and iSCSI protocols.
  • Collect data for support cases.

Prices & Delivery methods

Online Training

Duration
4 days

Price
  • on request
Classroom Training

Duration
4 days

Price
  • on request

Schedule

English

1 hour difference

Online Training This is a FLEX course. Time zone: Eastern European Summer Time (EEST)

2 hours difference

Online Training This is a FLEX course. Time zone: Central European Summer Time (CEST)

3 hours difference

Online Training This is a FLEX course. Time zone: Central European Time (CET)
Online Training Time zone: British Summer Time (BST)
Online Training Time zone: British Summer Time (BST)
Online Training This is a FLEX course. Time zone: Central European Time (CET)

4 hours difference

Online Training Time zone: Greenwich Mean Time (GMT)
Online Training Time zone: Greenwich Mean Time (GMT)
Online Training Time zone: Greenwich Mean Time (GMT)
Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.

Europe

Germany

Hamburg
Frankfurt
Berlin
Munich

Austria

Vienna (iTLS)

Czech Republic

Prague

Hungary

Budapest

Netherlands

Utrecht

Romania

Bucharest

Slovakia

Bratislava

Switzerland

Zurich
Zurich
Zurich
Zurich
Zurich
Zurich
Zurich
This is a FLEX course, which is delivered both virtually and in the classroom.