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Understanding Cisco Collaboration Foundations (CLFNDU)

 

Who should attend

  • Students preparing to take the CCNP Collaboration certification
  • Network administrators
  • Network engineers
  • Systems engineers

Prerequisites

This course is intended to be an entry-level course. There are no specific prerequisite Cisco courses; however, the following skills are required:

  • Internet web browser usability knowledge and general computer usage
  • Knowledge of Cisco Internetwork Operating System (Cisco IOS®) command line

Course Objectives

After taking this course, you should be able to:

  • Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premise, hybrid, and cloud deployment model
  • Configure and modify required parameters in Cisco Unified Communications Manager (CM) including service activation, enterprise parameters, CM groups, time settings, and device pool
  • Deploy and troubleshoot IP phones via auto registration and manual configuration within Cisco Unified CM
  • Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup
  • Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP]) including the role/group, service profile, UC service, and credential policy
  • Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transforms, SIP Trunks, and SIP Route Patterns
  • Configure Class of Control on Cisco Unified CM to control which devices and lines have access to services
  • Configure Cisco Unified CM for Cisco Jabber and implement common endpoint features including call park, softkeys, shared lines, and pickup groups
  • Deploy a simple SIP dial plan on a Cisco Integrated Service Routers (ISR) gateway to enable access to the PSTN network
  • Manage Cisco UCM access to media resources available within Cisco UCM and Cisco ISR gateways
  • Describe tools for reporting and maintenance including Unified Reports, Cisco Real-Time Monitoring Tool (RTMT), Disaster Recovery System (DRS), and Call Detail Records (CDRs) within Cisco Unified CM
  • Describe additional considerations for deploying video endpoints in Cisco Unified CM
  • Describe the integration of Cisco Unity® with Cisco Unified CM and the default call handler

This course will help you:

  • Administer a single-site Cisco Unified Communications Manager, handling daily tasks such as add, moves, changes and deletions of phones, video endpoints, and users
  • Configure Jabber devices and implement common endpoint features including call park, shared lines, pickup groups, and phone button templates
  • Introduce you to the SIP protocol, how calls are connected, and how media codes are determined
  • Introduce you to the capabilities and basic configuration of an SIP gateway for PSTN access
  • Introduce you to the dial plan elements used to route calls, and the class-of-service capabilities to control who can route calls where
  • Administer Cisco Unity Connection handling daily tasks such as add, moves, and changes and deletions of voicemail boxes and users
  • Administer maintenance tasks and use the troubleshooting tools available on Cisco Unified Communications Manager and Cisco Real-time Monitoring Tool

Course Content

The Understanding Cisco Collaboration Foundations (CLFNDU) 1.1 course gives you the skills and knowledge needed to administer and support a simple, single-site Cisco® Unified Communications Manager (CM) solution with Session Initiation Protocol (SIP) gateway. The course covers initial parameters, management of devices including phones and video endpoints, management of users, and management of media resources, as well as Cisco Unified Communications solutions maintenance and troubleshooting tools. In addition, you will learn the basics of SIP dial plans including connectivity to Public Switched Telephone Network (PSTN) services, and how to use class-of-service capabilities.

This course does not lead directly to a certification exam, but it does cover foundational knowledge that can help you prepare for several professional-level collaboration courses and exams:

Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) - Exam 350-801 Implementing Cisco Collaboration Core Technologies (CLCOR)

Implementing Cisco Collaboration Applications (CLICA) - Exam 300-810 Implementing Cisco Collaboration Applications (CLICA)

Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) - Exam 300-815 Implementing Cisco Advanced Call Control and Mobility Services (CLACCM)

Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) - Exam 300-820 Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI)

Implementing Automation for Cisco Collaboration Solutions (CLAUI) - Exam 300-835 Implementing Automation for Cisco Collaboration Solutions (CLAUI)

Online Training

Duration 5 days

Price (incl. tax)
  • US$ 3,439
Classroom Training

Duration 5 days

Price (incl. tax)
  • United Arab Emirates: US$ 3,439
E-Learning Cisco Digital Learning

Duration 180 days

Price (incl. tax)
  • United Arab Emirates: US$ 1,575
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Schedule

English
Time zone +04
Jan 10-14, 2021 Online Training
Jan 31-Feb 4, 2021 Online Training
Feb 28-Mar 4, 2021 Online Training
Apr 4-8, 2021 Online Training
May 2-6, 2021 Online Training
May 30-Jun 3, 2021 Online Training
Jul 4-8, 2021 Online Training
Aug 1-5, 2021 Online Training
3 hours difference
Nov 16-20, 2020 Online Training This is an English language FLEX course.
Time zone: Central European Time (CET)
Dec 14-18, 2020 Online Training This is an English language FLEX course.
Time zone: Central European Time (CET)
May 10-14, 2021 Online Training This is an English language FLEX course.
Time zone: British Summer Time (BST)
4 hours difference
Nov 16-20, 2020 Online Training Time zone: Greenwich Mean Time (GMT)
Jan 4-8, 2021 Online Training Time zone: Greenwich Mean Time (GMT)
Mar 22-26, 2021 Online Training Time zone: Greenwich Mean Time (GMT)
Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.
Middle East
United Arab Emirates
Jan 10-14, 2021 Dubai Course language: English
Jan 31-Feb 4, 2021 Dubai Course language: English
Feb 28-Mar 4, 2021 Dubai Course language: English
Apr 4-8, 2021 Dubai Course language: English
May 2-6, 2021 Dubai Course language: English
May 30-Jun 3, 2021 Dubai Course language: English
Jul 4-8, 2021 Dubai Course language: English
Aug 1-5, 2021 Dubai Course language: English
Qatar
Jan 10-14, 2021 Doha Course language: English
Feb 28-Mar 4, 2021 Doha Course language: English
May 2-6, 2021 Doha Course language: English
Jul 4-8, 2021 Doha Course language: English
Aug 29-Sep 2, 2021 Doha Course language: English
Oct 31-Nov 4, 2021 Doha Course language: English
Saudi Arabia
Jan 31-Feb 4, 2021 Riyadh Course language: English
Apr 4-8, 2021 Riyadh Course language: English
May 30-Jun 3, 2021 Riyadh Course language: English
Aug 1-5, 2021 Riyadh Course language: English
Oct 3-7, 2021 Riyadh Course language: English
Dec 5-9, 2021 Riyadh Course language: English
This is a FLEX course, which is delivered both virtually and in the classroom.