CompTIA A+ 220-1102 (A+1102) – Outline

Detailed Course Outline

Lesson 1: Configuring Windows

• Configure Windows User Settings
• Configure Windows System Settings

Lesson 2: Managing Windows

• Use Management Consoles
• Use Performance and Troubleshooting Tools
• Use Command-line Tools

  Lesson 3: Identifying OS Types and Features

  • Explain OS Types
  • Compare Windows Editions

  Lesson 4: Supporting Windows

  • Perform OS Installations and Upgrades
  • Install and Configure Applications
  • Troubleshoot Windows OS Problems

  Lesson 5: Managing Windows Networking

  • Manage Windows Networking
  • Troubleshoot Windows Networking
  • Configure Windows Security Settings
  • Manage Windows Shares

  Lesson 6: Managing Linux and macOS

  • Identify Features of Linux
  • Identify Features of macOS

  Lesson 7: Configuring SOHO Network Security

  • Explain Attacks, Threats, and Vulnerabilities
  • Compare Wireless Security Protocols
  • Configure SOHO Router Security
  • Summarize Security Measures

  Lesson 8: Managing Security Settings

  • Configure Workstation Security
  • Configure Browser Security
  • Troubleshoot Workstation Security Issues

  Lesson 9: Supporting Mobile Software

  • Configure Mobile OS Security
  • Troubleshoot Mobile OS and App Software
  • Troubleshoot Mobile OS and App Security

  Lesson 10: Using Support and Scripting Tools

  • Use Remote Access Technologies
  • Implement Backup and Recovery
  • Explain Data Handling Best Practices
  • Identify Basics of Scripting

  Lesson 11: Implementing Operational Procedures

  • Implement Best Practice Documentation
  • Use Proper Communication Techniques
  • Use Common Safety and Environmental Procedures