Detailed Course Outline
Course Overview
Introduction to Workspace ONE Unified Endpoint Management
- Outline the basic principles and capabilities of Unified Endpoint Management with the Workspace ONE Platform.
- Summarize basic implementation of Workspace ONE UEM
- Investigate Modern Windows Management with Workspace ONE UEM
Workspace ONE UEM Console
- Outline features of the Workspace ONE UEM Console
- Navigate the Workspace ONE UEM Console
Workspace ONE UEM Architecture
- List the common Workspace ONE UEM Integration Components
- Outline the core components of Workspace ONE UEM
- Outline the benefits of implementing Directory Services Integration
- Summarize the benefits of implementing Certificate Authority Integration
- Describe the benefits of implementing Email SMTP Integration
- Describe the benefits of deploying Secure Email Gateway
- Explain the purposes of deploying Unified Access Gateway
- Describe the benefits of deploying VMware Tunnel™
- Summarize the functions of Content Gateway
Mobile Endpoint Enrollment and Management
- Outline UEM options
- Configure Workspace ONE UEM for Endpoint Management
- Enroll Mobile endpoints
- Describe the functions and benefits of the Apple Device Enrollment Program
- Outline the steps to enroll an Android Endpoint into Workspace ONE UEM with the out-of-box enrollment flow
Windows 10 Onboarding
- Outline basic principles of Windows 10 Endpoint Onboarding
- Onboard Windows 10 desktop with basic IT-driven and user-driven enrollment methods
- Outline the steps of configuring Cloud Windows 10 Auto Discover Service
- Summarize the steps of configuring Azure AD integration
- Use Office 365 applications for Windows 10 desktop enrollment
- Explain Windows 10 Desktop out-of-box enrollment
Securing and Configuring Endpoints
- Summarize the comprehensive endpoint and console security features provided by Workspace ONE UEM Console
- Assess uses of administrative roles
- Examine the proper use of profiles and resources for endpoint management
- Explain Windows 10 policy management
- Outline product provisioning
- Configure compliance policies
- Manage endpoints with Workspace ONE UEM
- Use the Self-Service Portal to manage an endpoint
Application Access and Security
- Describe the functions and benefits of using application management capabilities in Workspace ONE UEM
- Summarize application management capabilities of Workspace ONE UEM
- Plan a public application management strategy
- Design an application security strategy
- Examine the Windows 10 Business Store Portals role in your application management strategy
- Deploy Win32 applications
- Summarize the benefits of using VMware Workspace ONE® SDK
- Email Configurations
- Describe the benefits of managing email with Workspace ONE UEM
- Deploy managed email settings
- Evaluate email integration models
- Support the implementation of VMware AirWatch® Secure Email Gateway™
- Integrate PowerShell
- Support Google Sync integration
- Evaluate email compliance policy strategies
- Describe the features and functionality of the Email Notification Service
Content and Resources Implementation
- Describe the benefits of performing Content Management with Workspace ONE UEM
- Summarize the functions and benefits of Workspace ONE Content application
- Evaluate the benefits of the Workspace ONE Content application
- Access content and repositories from the Workspace ONE Content application
- Support end user use of the personal content feature
- Implement a content management strategy that allows for access on endpoints
- Access internal repositories with the Content Gateway
Workspace ONE Intelligence and UEM Reporting
- Summarize the features and functionality of Workspace ONE Intelligence
- Evaluate the impact Workspace ONE Intelligence can have on a UEM strategy
- Execute a report strategy
- Outline the steps of integrating Syslog with Workspace ONE UEM
- Weigh the benefits of a telecom management
Fundamentals of Workspace ONE UEM Troubleshooting
- Summarize the general logic of Workspace ONE UEM issue troubleshooting
- Classify Workspace ONE UEM issues
- Describe when and why to use logs for troubleshooting
- Compare the different log levels
- Identify the key factors of log collection
- Summarize the work flow topology of each Workspace ONE UEM productivity and integration component
Workspace ONE UEM Console Troubleshooting
- Outline the best practices for Workspace ONE UEM console issue troubleshooting
- Identify common Workspace ONE UEM console issues
- Troubleshoot Workspace ONE reporting issues
- Troubleshoot issues related to Group Management and Assignments
- Troubleshoot issues related to System Settings and Admin Roles
- Use the Console Event log for Workspace ONE UEM console issue troubleshooting
- Collect and analyze Workspace ONE UEM console logs
Workspace ONE UEM Enterprise Integration Troubleshooting
- Summarize the best practices of Workspace ONE UEM Enterprise Integration issue troubleshooting
- Identify common Enterprise Integration issues
- Troubleshoot issues related to AirWatch Cloud Connector
- Troubleshoot issues related to Directory Services integration
- Troubleshoot issues related to Certificate Authority Integration
- Troubleshoot issues related to VMware Identity Manager integration in the Workspace ONE UEM console
Workspace ONE UEM Endpoint Troubleshooting
- Summarize the endpoint connection topologies of different endpoint platforms
- Describe endpoint troubleshooting best practices
- Identify common endpoint issues
- Summarize the general troubleshooting logic for resolving an endpoint enrollment issue
- Validate enrollment settings for endpoint enrollment
- Troubleshoot endpoint connectivity issues
- Validate the Hub Settings in the Workspace ONE UEM console
- Summarize the general logic of troubleshooting profile lifecycle management issues
- Outline common compliance policy lifecycle management issues
- Summarize the key factors in collecting and analyzing Workspace ONE UEM Device Services logs and targeted logging
- Identify the categories and logging levels of certain Device Event log entries
- Troubleshoot DEP enrollment issues
Workspace ONE UEM Email Troubleshooting
- Summarize the general troubleshooting logic of resolving Email Management issues
- Identify common email issues
- Troubleshoot issues related to email profile and VMware Workspace ONE Boxer settings
- Troubleshoot Secure Email Gateway related issues
- Troubleshoot PowerShell integration related issues
- Troubleshoot issues related to Email Compliance Policy
- Troubleshoot issues related to Email Notification Service
- Outline the steps of collecting Secure Email Gateway logs and email server logs
Workspace ONE UEM Application Troubleshooting
- Summarize the best practices of Application Management issue troubleshooting
- Identify common Application Management issues
- Troubleshoot issues related to Public Application management lifecycle
- Troubleshoot issues related to Internal Application management lifecycle
- Troubleshoot issues related to Apple Volume Purchase Program
- Troubleshoot issues related to Windows Store for Business
- Troubleshoot issues related to Per-App VPN
- Collect and analyze Per-App Tunnel log
Workspace ONE UEM Content Troubleshooting
- Summarize the best practices of Content Management issue troubleshooting
- Identify common Content Management issues
- Troubleshoot issues related to AirWatch managed content management
- Troubleshoot issues related to Content Gateway
- Collect and analyze Content Gateway logs
- Troubleshoot issues related to Admin Repository
- Troubleshoot issues related to User Repository
- Troubleshoot issues related to Workspace ONE Content Application