> > > D79974

Oracle Knowledge Overview Rel 8.5 (D79974)

 

Course Overview

Formally known as Knowledge Overview.

This Oracle Knowledge Management Overview Rel 8.5 training will deep dive into Knowledge Management practices. Expert Oracle University instructors will illustrate how this solution can improve the efficiency of your contact center and more.

Learn To:
  • Recount how Oracle Knowledge use can improve customer satisfaction.
  • Understand how Oracle Knowledge use can reduce support costs through deflection.
  • Identify how Oracle Knowledge use can improve customer contact metrics.
  • Summarize the technical architecture of Oracle Knowledge at a high-level.
  • Define Knowledge Management business goals.
  • Describe the functions of key technologies in Oracle Knowledge, including InfoCenter, iConnect, Search, Information Manager, Answerflow and Analytics.
Benefits to You

Through viewing demonstrations of Oracle Knowledge technologies, including InfoCenter, iConnect, Search, AnswerFlow and Analytics, you'll develop a deeper understanding of this solution's product capacity and flexibility. This knowledge will help you better meet organizational Knowledge Management needs.

Who should attend

  • Functional Implementer
  • Sales
  • End Users
  • System Analysts
  • System Administrator
  • Business Analysts
  • Sales Consultants
  • Data Warehouse Analyst

Course Objectives

  • Understand how Oracle Knowledge use can reduce support costs through deflection.
  • Summarize the technical architecture of Oracle Knowledge at a high-level
  • Describe the business challenge and desired benefits of Knowledge Management practices

Course Content

  • Introduction to Oracle Knowledge Management
  • Overview of Oracle Knowledge
  • InfoCenter & iConnect
  • Technical Architecture Overview
  • Introduction to Search
  • Information Manager Content Tools
  • IM Repository Configuration Options
  • User Access and Tasks
  • Oracle Knowledge Analytics
 
Schedule

Currently there are no training dates scheduled for this course.  Enquire a date