> > > 10997

Office 365 Administration and Troubleshooting (10997)

Course Description Schedule Course Outline

Course Overview

This is a three-day Instructor Led Training (ILT) course that targets the needs of information technology (IT) professionals who take part in administering, configuring, troubleshooting, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to administer and troubleshoot Office 365 tenant and key services of Office 365, such as Exchange Online, SharePoint Online and Skype for Business. It also covers security and compliance features of Office 365.

Who should attend

This course is intended for both novice and experienced programmers who have a minimum of three months programming experience and have basic Windows navigation skills.

This course is intended for IT professionals and system administrators who want to learn about administration and troubleshooting techniques in Office 365. These professionals should have at least three years of experience working in their respective field — typically in the areas of system administration, network administration, and messaging.


Before attending this course, students must have:

  • A minimum of two years of experience administering the Windows Server operating system, including Windows Server 2012 or newer.
  • A minimum of one year of experience working with Active Directory Domain Services (AD DS).
  • A minimum of one year of experience working with name resolution, including DNS.
  • Experience working with certificates, including public key infrastructure (PKI) certificates.
  • Experience working with Windows PowerShell.
  • Experience working with Exchange Server 2013 or newer, Lync 2013 Server or Skype for Business 2015 Server, and SharePoint Server 2013 or newer is beneficial but not required.
  • An understanding of the following concepts as they relate to Office 365:
    • Understanding of Microsoft cloud services.
    • Understanding of the Office 365 platform.

Course Objectives

After completing this course, students will be able to:

  • Describe Office 365 services.
  • Administer Office 365 by using graphical user interface (GUI) and Windows PowerShell.
  • Administer and troubleshoot directory synchronization and directory objects.
  • Administer and troubleshoot Skype for Business.
  • Administer and troubleshoot SharePoint Online.
  • Administer and troubleshoot Office 365 ProPlus.
  • Administer and troubleshoot compliance and security in Office 365.

Course Content

  • Office 365 services overview
  • Office 365 administration, tools, and techniques
  • Administering and troubleshooting directory synchronization and directory objects
  • Administering and troubleshooting Microsoft Exchange Online
  • Administering and troubleshooting Skype for Business
  • Administering and troubleshooting SharePoint Online
  • Planning and deploying Office 365 ProPlus
  • Administering and troubleshooting compliance and security in Office 365
Classroom Training
Modality: C

Duration 3 days

Dates and Booking
Click on town name to book Schedule
Middle East
United Arab Emirates
15/09/2019 - 17/09/2019 Dubai Course language: English
15/09/2019 - 17/09/2019 Doha Course language: English
15/09/2019 - 17/09/2019 Cairo Course language: English
27/05/2019 - 29/05/2019 Stuttgart
17/06/2019 - 19/06/2019 Frankfurt
08/07/2019 - 10/07/2019 Münster
29/07/2019 - 31/07/2019 Munich
19/08/2019 - 21/08/2019 Hamburg
09/09/2019 - 11/09/2019 Düsseldorf
30/09/2019 - 02/10/2019 Berlin
04/11/2019 - 06/11/2019 Stuttgart
09/12/2019 - 11/12/2019 Frankfurt
03/06/2019 - 05/06/2019 Vienna (iTLS) guaranteed date!
30/09/2019 - 02/10/2019 Vienna (iTLS)
27/05/2019 - 29/05/2019 Milan
01/07/2019 - 03/07/2019 Rome
30/09/2019 - 02/10/2019 Milan
28/10/2019 - 30/10/2019 Rome
29/07/2019 - 31/07/2019 Zurich
United Kingdom
24/04/2019 - 26/04/2019 Manchester
29/04/2019 - 01/05/2019 London (Int Hse)
07/05/2019 - 09/05/2019 Edinburgh
29/05/2019 - 31/05/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
29/05/2019 - 31/05/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
03/06/2019 - 05/06/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
05/06/2019 - 07/06/2019 Glasgow
10/06/2019 - 12/06/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
Latin America
05/08/2019 - 07/08/2019 Online Training Time zone: America/Sao_Paulo Course language: Portuguese
26/08/2019 - 28/08/2019 Online Training Time zone: America/Santiago Course language: Spanish
25/11/2019 - 27/11/2019 Online Training Time zone: America/Bogota Course language: Spanish
05/08/2019 - 07/08/2019 Online Training Time zone: America/Mexico_City Course language: Spanish
03/06/2019 - 05/06/2019 Online Training Time zone: America/Lima Course language: Spanish
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.