IT Service Management with System Center Service Manager (10965)

Course Description Schedule Course Outline
 

Course Overview

This five day course will provide students with the key knowledge required to deploy and configure System Center 2012 R2 Service Manager. Using hands-on labs, students will learn the following:

  • Where Service Manager sits within the System Center 2012 R2 product.
  • What business and technical needs Service Manager is designed to meet
  • How Service Manager aligns itself to ITIL and MOF.
  • How to architect and implement a System Center 2012 R2 Service Manager deployment.
  • How to upgrade an existing Service Manager 2010 environment to System Center 2012.
  • How to customize System Center 2012 R2 Service Manager to be in line with corporate standards.
  • How to configure Incident and Problem Management.
  • How to configure Activity, Change and Release Management.
  • How to configure Service Requests.
  • How to configure Service Level Management.
  • How to customize the Self-Service Portal.
  • How to configure Reporting and Analysis.
  • How to troubleshoot Service Manager and perform disaster recovery.
  • How to create customized Service Manager forms.

Who should attend

This course is intended for cloud and datacenter administrators who are new to System Center 2012 R2 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. This course is also intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2012 R2 Service Manager.

Prerequisites

Before attending this course, students must have:

  • Working knowledge of Windows Server 2008 R2 and Windows Server 2012.
  • Working knowledge of SQL Server 2008 R2 and SQL Server 2012.
  • An understanding of the IT management processes that are included with ITIL and MOF.

Course Objectives

After completing this course, students will be able to:

  • Describe Service Manager 2012 R2.
  • Install Service Manager 2012 R2.
  • Describe Service Manager usage cases.
  • Configure base settings in Service Manager 2012 R2.
  • Configure Incident and Problem Management.
  • Configure Activity, Change, and Release Management.
  • Configure and Manage Service Requests.
  • Automate business processes with Service Manager and Orchestrator.
  • Configure Service Level Management.
  • Customize The Self-Service Portal.
  • Use Reports and Analyze Data in Service Manager.
  • Perform advanced troubleshooting and disaster recovery in Service Manager.
  • Customize Service Manager Forms.
Classroom Training
Modality: C

Duration 5 days

Price (incl. tax)
  • United Arab Emirates: US$ 1,836.-
  • SA Voucher: 5
Dates and Booking
E-Learning MOC on Demand
Modality: P
Price (incl. tax)
  • United Arab Emirates: US$ 420.-
Buy E-Learning
 
Click on town name to book Schedule
Middle East
United Arab Emirates
01/07/2018 - 05/07/2018 Dubai Course language: English
Qatar
08/07/2018 - 12/07/2018 Doha Course language: English
Europe
Germany
12/02/2018 - 16/02/2018 Munich
05/03/2018 - 09/03/2018 Münster
03/04/2018 - 06/04/2018 Hamburg 4 days
22/05/2018 - 25/05/2018 Berlin 4 days
11/06/2018 - 15/06/2018 Frankfurt
02/07/2018 - 06/07/2018 Stuttgart
16/07/2018 - 20/07/2018 Düsseldorf
06/08/2018 - 10/08/2018 Munich
Poland
22/01/2018 - 26/01/2018 Warsaw
09/07/2018 - 13/07/2018 Warsaw
Switzerland
12/02/2018 - 16/02/2018 Zurich
22/05/2018 - 25/05/2018 Zurich 4 days
13/08/2018 - 17/08/2018 Zurich
12/11/2018 - 16/11/2018 Zurich
Africa
Egypt
25/02/2018 - 01/03/2018 Cairo Course language: English
26/08/2018 - 30/08/2018 Cairo Course language: English