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Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)

Course Description Schedule Course Outline
 

Who should attend

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNP Collaboration candidates

Secondary audiences are:

  • Systems engineers

Certifications

This course is part of the following Certifications:

Prerequisites

  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site and multisite environments

Course Objectives

  • Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments
  • Troubleshoot issues that relate to Cisco Unified Communications Manager
  • Troubleshoot issues that relate to Cisco VCS
  • Troubleshoot call setup issues
  • Troubleshoot ILS and GDPR issues
  • Troubleshoot Cisco Unified Communications Manger mobility features
  • Troubleshoot issues that relate to Cisco TelePresence Management Suite
  • Troubleshoot media resource and voice quality issues

Follow On Courses

Course Content

CTCOLLAB v1.0 is a comprehensive course that enables the learner to troubleshoot Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. This course also teaches troubleshooting methodology, triage, resources, tools and fixes at Cisco Collaboration Solutions – system or solution level. This course also covers troubleshooting Cisco Unified Communications Manager & UCM mobility features, VCS control and Expressway, and issues with call setup, ILS, voice quality and media resources.

CTCOLLAB labs provide the learner a deep practical understanding of how to troubleshoot a multitude of issues with: Gateway and endpoint registration, LDAP integration, On-net single and multisite calling, off-net calling, ILS and GPDR, general mobility issues, device, extension and Cisco Unified Mobility, and Cisco TMS, transcoder, and issues with audio and video conferencing.

Classroom Training
Modality: C

Duration 5 days

Price (incl. tax)
  • United Arab Emirates: US$ 3,045.-
  • Saudi Arabia: US$ 3,045.-
Dates and Booking
 
Click on town name to book Schedule
Middle East
United Arab Emirates
22/07/2018 - 26/07/2018 Dubai Course language: English
21/10/2018 - 25/10/2018 Dubai Course language: English
Saudi Arabia
21/10/2018 - 25/10/2018 Riyadh Course language: English
Europe
Germany
02/07/2018 - 06/07/2018 Düsseldorf
23/07/2018 - 27/07/2018 Hamburg
06/08/2018 - 10/08/2018 Berlin
27/08/2018 - 31/08/2018 Stuttgart
17/09/2018 - 21/09/2018 Frankfurt
15/10/2018 - 19/10/2018 Munich
05/11/2018 - 09/11/2018 Düsseldorf
12/11/2018 - 16/11/2018 Hamburg Course language: English
26/11/2018 - 30/11/2018 Berlin
10/12/2018 - 14/12/2018 Stuttgart
Austria
20/08/2018 - 24/08/2018 Vienna
14/01/2019 - 18/01/2019 Vienna
France
17/09/2018 - 21/09/2018 Paris
Italy
11/06/2018 - 15/06/2018 Milan
10/09/2018 - 14/09/2018 Rome
12/11/2018 - 16/11/2018 Milan
26/11/2018 - 30/11/2018 Rome
Portugal
22/10/2018 - 26/10/2018 Lisbon
Slovenia
05/11/2018 - 09/11/2018 Ljubljana Course language: English
Spain
11/06/2018 - 15/06/2018 Madrid
17/09/2018 - 21/09/2018 Madrid
10/12/2018 - 14/12/2018 Madrid
Switzerland
20/08/2018 - 24/08/2018 Zurich
12/11/2018 - 16/11/2018 Zurich
United Kingdom
20/08/2018 - 24/08/2018 London (Int Hse)
26/11/2018 - 30/11/2018 London (Int Hse)
Africa
Egypt
19/08/2018 - 23/08/2018 Cairo Course language: English
18/11/2018 - 22/11/2018 Cairo Course language: English
North America
United States
04/06/2018 - 08/06/2018 Online Training Time zone: US/Mountain Course language: English
04/06/2018 - 08/06/2018 Online Training Time zone: US/Central Course language: English
25/06/2018 - 29/06/2018 Online Training Time zone: US/Central Course language: English
30/07/2018 - 03/08/2018 Online Training Time zone: US/Central Course language: English
30/07/2018 - 03/08/2018 Online Training Time zone: US/Mountain Course language: English
17/09/2018 - 21/09/2018 Online Training Time zone: US/Central Course language: English
24/09/2018 - 28/09/2018 Online Training Time zone: US/Mountain Course language: English
24/09/2018 - 28/09/2018 Online Training Time zone: US/Central Course language: English
Canada
25/06/2018 - 29/06/2018 Online Training Time zone: Canada/Central Course language: English
17/09/2018 - 21/09/2018 Online Training Time zone: Canada/Central Course language: English
12/11/2018 - 16/11/2018 Online Training Time zone: Canada/Central Course language: English
Latin America
Argentina
13/08/2018 - 17/08/2018 Buenos Aires
03/12/2018 - 07/12/2018 Buenos Aires
Chile
04/06/2018 - 09/06/2018 Online Training Time zone: America/Santiago 6 days Course language: Spanish
22/10/2018 - 26/10/2018 Santiago
Colombia
18/06/2018 - 22/06/2018 Bogotá D.C.
24/09/2018 - 28/09/2018 Bogotá D.C.
Mexico
28/05/2018 - 01/06/2018 Mexico City guaranteed date!
13/08/2018 - 17/08/2018 Mexico City
12/11/2018 - 16/11/2018 Mexico City
Peru
02/07/2018 - 06/07/2018 Lima Course language: Spanish
22/10/2018 - 26/10/2018 Lima Course language: Spanish
Asia Pacific
Australia
06/08/2018 - 10/08/2018 Sydney
12/11/2018 - 16/11/2018 Melbourne
iTLS will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.