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Implementing Cisco Collaboration Devices (CICD)

Course Description Schedule Course Outline
 

Who should attend

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNA Collaboration candidates

Secondary audiences are:

  • Systems engineers

Certifications

This course is part of the following Certifications:

Prerequisites

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Course Objectives

After successful completion of this course, the you will be able to:

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

Follow On Courses

Course Content

CICD v1.0 focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. The course covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

CICD v1.0 introduces Discovery Labs which are learning environments embedded in the lessons that enable students to learn about principles in a more interactive way. The Discovery labs are intended to be performed by the students when they reach them in the course and they replace content from ICOMM. Students can go through discovery labs in multiple ways including instructor-guided labs, self-study labs with the instructor acting as a mentor, instructor demo, or a slide walkthrough.

This course also contains Challenge labs where students test their knowledge gained through lessons. Challenge labs are located in the Lab Guide and include lab scenarios, Job Aids, an Activity Verification section, and an Answer Key Activity Procedure.

Classroom Training

Duration 5 days

Price (incl. tax)
  • United Arab Emirates: US$ 2,415.-
  • Saudi Arabia: US$ 2,415.-
Dates and Booking
 
Click on town name to book Schedule
Middle East
United Arab Emirates
07/07/2019 - 11/07/2019 Dubai Course language: English
06/10/2019 - 10/10/2019 Dubai Course language: English
Africa
Egypt
07/07/2019 - 11/07/2019 Cairo Course language: English
29/09/2019 - 03/10/2019 Cairo Course language: English
Europe
Germany
15/07/2019 - 19/07/2019 Frankfurt
14/10/2019 - 18/10/2019 Berlin
11/11/2019 - 15/11/2019 Hamburg
25/11/2019 - 29/11/2019 Düsseldorf
02/12/2019 - 06/12/2019 Stuttgart
16/12/2019 - 20/12/2019 Munich
Austria
30/09/2019 - 04/10/2019 Vienna (iTLS)
16/12/2019 - 20/12/2019 Vienna (iTLS)
Estonia
09/12/2019 - 13/12/2019 Talin Course language: English
France
01/07/2019 - 05/07/2019 Lille
15/07/2019 - 19/07/2019 Rennes
29/07/2019 - 02/08/2019 Paris
05/08/2019 - 09/08/2019 Aix-en-Provence
02/09/2019 - 06/09/2019 Sophia Antipolis
09/09/2019 - 13/09/2019 Paris
09/12/2019 - 13/12/2019 Lyon
09/12/2019 - 13/12/2019 Paris
Italy
30/09/2019 - 04/10/2019 Milan
04/11/2019 - 08/11/2019 Rome
Spain
08/07/2019 - 12/07/2019 Madrid
07/10/2019 - 11/10/2019 Madrid
Switzerland
23/09/2019 - 27/09/2019 Zurich
Turkey
22/07/2019 - 26/07/2019 Istanbul Course language: English
United Kingdom
02/09/2019 - 06/09/2019 London (Int Hse)
11/11/2019 - 15/11/2019 London (Int Hse)
North America
United States
05/08/2019 - 09/08/2019 Online Training Time zone: US/Central Course language: English
12/08/2019 - 16/08/2019 Overland Park
12/08/2019 - 16/08/2019 Online Training Time zone: US/Central Course language: English
07/10/2019 - 11/10/2019 Columbia, MD
07/10/2019 - 11/10/2019 Online Training Time zone: US/Eastern Course language: English
07/10/2019 - 11/10/2019 Online Training Time zone: US/Central Course language: English
14/10/2019 - 18/10/2019 Online Training Time zone: US/Central Course language: English
16/12/2019 - 20/12/2019 Online Training Time zone: US/Pacific Course language: English
16/12/2019 - 20/12/2019 Glendale
16/12/2019 - 20/12/2019 Online Training Time zone: US/Central Course language: English
Canada
25/11/2019 - 29/11/2019 Online Training Time zone: Canada/Central Course language: English
Latin America
Argentina
07/10/2019 - 11/10/2019 Online Training Time zone: America/Buenos_Aires Course language: Spanish
Brazil
02/09/2019 - 06/09/2019 Online Training Time zone: America/Sao_Paulo Course language: Portuguese
02/12/2019 - 06/12/2019 Online Training Time zone: America/Sao_Paulo Course language: Portuguese
Chile
05/08/2019 - 09/08/2019 Online Training Time zone: America/Santiago Course language: Spanish
02/12/2019 - 06/12/2019 Online Training Time zone: America/Santiago Course language: Spanish
Colombia
02/12/2019 - 06/12/2019 Online Training Time zone: America/Bogota Course language: Spanish
Mexico
26/08/2019 - 30/08/2019 Online Training Time zone: America/Mexico_City Course language: Spanish
Peru
21/10/2019 - 25/10/2019 Online Training Time zone: America/Lima Course language: Spanish
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