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Implementing Cisco Collaboration Devices (CICD)

Course Description Schedule Course Outline
 

Who should attend

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNA Collaboration candidates

Secondary audiences are:

  • Systems engineers

Certifications

This course is part of the following Certifications:

Prerequisites

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Course Objectives

After successful completion of this course, the you will be able to:

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

Follow On Courses

Course Content

CICD v1.0 focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. The course covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

CICD v1.0 introduces Discovery Labs which are learning environments embedded in the lessons that enable students to learn about principles in a more interactive way. The Discovery labs are intended to be performed by the students when they reach them in the course and they replace content from ICOMM. Students can go through discovery labs in multiple ways including instructor-guided labs, self-study labs with the instructor acting as a mentor, instructor demo, or a slide walkthrough.

This course also contains Challenge labs where students test their knowledge gained through lessons. Challenge labs are located in the Lab Guide and include lab scenarios, Job Aids, an Activity Verification section, and an Answer Key Activity Procedure.

Classroom Training
Modality: C

Duration 5 days

Price (incl. tax)
  • United Arab Emirates: US$ 2,415.-
  • Saudi Arabia: US$ 2,415.-
Dates and Booking
 
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Middle East
United Arab Emirates
06/01/2019 - 10/01/2019 Dubai Course language: English
07/04/2019 - 11/04/2019 Dubai Course language: English
07/07/2019 - 11/07/2019 Dubai Course language: English
06/10/2019 - 10/10/2019 Dubai Course language: English
Qatar
06/01/2019 - 10/01/2019 Doha Course language: English
07/07/2019 - 11/07/2019 Doha Course language: English
Europe
Germany
07/01/2019 - 11/01/2019 Munich
14/01/2019 - 18/01/2019 Berlin
28/01/2019 - 01/02/2019 Frankfurt
11/02/2019 - 15/02/2019 Münster
25/02/2019 - 01/03/2019 Berlin
04/03/2019 - 08/03/2019 Düsseldorf
18/03/2019 - 22/03/2019 Hamburg
01/04/2019 - 05/04/2019 Munich
Austria
21/01/2019 - 25/01/2019 Vienna
28/01/2019 - 01/02/2019 Vienna (iTLS)
20/05/2019 - 24/05/2019 Vienna (iTLS)
30/09/2019 - 04/10/2019 Vienna (iTLS)
16/12/2019 - 20/12/2019 Vienna (iTLS)
Cyprus
21/10/2019 - 25/10/2019 Nicosia
Czech Republic
21/01/2019 - 25/01/2019 Prague Course language: English
Estonia
09/12/2019 - 13/12/2019 Talin Course language: English
France
14/01/2019 - 18/01/2019 Rennes
21/01/2019 - 25/01/2019 Paris
21/01/2019 - 25/01/2019 Aix-en-Provence
04/02/2019 - 08/02/2019 Sophia Antipolis
11/03/2019 - 15/03/2019 Paris
08/04/2019 - 12/04/2019 Paris
03/06/2019 - 07/06/2019 Lyon
10/06/2019 - 14/06/2019 Paris
Italy
21/01/2019 - 25/01/2019 Milan
01/04/2019 - 05/04/2019 Rome
06/05/2019 - 10/05/2019 Milan
01/07/2019 - 05/07/2019 Rome
30/09/2019 - 04/10/2019 Milan
04/11/2019 - 08/11/2019 Rome
Portugal
14/01/2019 - 18/01/2019 Lisbon
08/04/2019 - 12/04/2019 Lisbon
15/07/2019 - 19/07/2019 Lisbon
14/10/2019 - 18/10/2019 Lisbon
Slovenia
01/04/2019 - 05/04/2019 Ljubljana Course language: English
Spain
07/01/2019 - 11/01/2019 Madrid
01/04/2019 - 05/04/2019 Madrid
08/07/2019 - 12/07/2019 Madrid
07/10/2019 - 11/10/2019 Madrid
Switzerland
07/01/2019 - 11/01/2019 Zurich
01/04/2019 - 05/04/2019 Zurich
24/06/2019 - 28/06/2019 Zurich
23/09/2019 - 27/09/2019 Zurich
Turkey
22/07/2019 - 26/07/2019 Istanbul Course language: English
United Kingdom
15/07/2019 - 19/07/2019 London (Int Hse)
02/09/2019 - 06/09/2019 London (Int Hse)
11/11/2019 - 15/11/2019 London (Int Hse)
Africa
Egypt
13/01/2019 - 17/01/2019 Cairo Course language: English
07/04/2019 - 11/04/2019 Cairo Course language: English
07/07/2019 - 11/07/2019 Cairo Course language: English
29/09/2019 - 03/10/2019 Cairo Course language: English
North America
United States
11/03/2019 - 15/03/2019 Online Training Time zone: US/Central Course language: English
20/05/2019 - 24/05/2019 Online Training Time zone: US/Central Course language: English
05/08/2019 - 09/08/2019 Online Training Time zone: US/Central Course language: English
14/10/2019 - 18/10/2019 Online Training Time zone: US/Central Course language: English
Canada
11/03/2019 - 15/03/2019 Online Training Time zone: Canada/Central Course language: English
27/05/2019 - 31/05/2019 Online Training Time zone: Canada/Central Course language: English
25/11/2019 - 29/11/2019 Online Training Time zone: Canada/Central Course language: English
Latin America
Argentina
10/06/2019 - 14/06/2019 Online Training Time zone: America/Buenos_Aires Course language: Spanish
07/10/2019 - 11/10/2019 Online Training Time zone: America/Buenos_Aires Course language: Spanish
Brazil
18/03/2019 - 22/03/2019 Online Training Time zone: America/Sao_Paulo Course language: Portuguese
24/06/2019 - 28/06/2019 Online Training Time zone: America/Sao_Paulo Course language: Portuguese
02/09/2019 - 06/09/2019 Online Training Time zone: America/Sao_Paulo Course language: Portuguese
02/12/2019 - 06/12/2019 Online Training Time zone: America/Sao_Paulo Course language: Portuguese
Chile
08/04/2019 - 12/04/2019 Online Training Time zone: America/Santiago Course language: Spanish
05/08/2019 - 09/08/2019 Online Training Time zone: America/Santiago Course language: Spanish
02/12/2019 - 06/12/2019 Online Training Time zone: America/Santiago Course language: Spanish
Colombia
08/07/2019 - 12/07/2019 Online Training Time zone: America/Bogota Course language: Spanish
02/12/2019 - 06/12/2019 Online Training Time zone: America/Bogota Course language: Spanish
Costa Rica
21/01/2019 - 25/01/2019 Online Training Time zone: America/Costa_Rica Course language: Spanish
Mexico
04/03/2019 - 08/03/2019 Online Training Time zone: America/Mexico_City Course language: Spanish
26/08/2019 - 30/08/2019 Online Training Time zone: America/Mexico_City Course language: Spanish
Peru
13/05/2019 - 17/05/2019 Online Training Time zone: America/Lima Course language: Spanish
21/10/2019 - 25/10/2019 Online Training Time zone: America/Lima Course language: Spanish
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