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Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)

Course Description Schedule Course Outline
 

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee

Certifications

This course is part of the following Certifications:

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Implement business rules as they apply to scripting and routing in Unified CM.
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Course Content

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.

Classroom Training
Modality: C

Duration 5 days

Price (incl. tax)
  • United Arab Emirates: US$ 3,360.-
  • Saudi Arabia: US$ 3,360.-
Dates and Booking
 
Click on town name to book Schedule
Middle East
United Arab Emirates
04/11/2018 - 08/11/2018 Dubai Course language: English
Saudi Arabia
11/11/2018 - 15/11/2018 Riyadh Course language: English
Europe
France
08/10/2018 - 12/10/2018 Paris
Italy
17/09/2018 - 21/09/2018 Rome
19/11/2018 - 23/11/2018 Milan
Slovenia
24/09/2018 - 28/09/2018 Ljubljana Course language: English
10/12/2018 - 14/12/2018 Ljubljana Course language: English
Spain
26/11/2018 - 30/11/2018 Madrid
United Kingdom
17/09/2018 - 21/09/2018 London, City
Africa
Egypt
24/06/2018 - 28/06/2018 Cairo Course language: English
09/12/2018 - 13/12/2018 Cairo Course language: English
Asia Pacific
Australia
13/08/2018 - 17/08/2018 Melbourne
19/11/2018 - 23/11/2018 Sydney
This is a FLEX course, which is delivered both virtually and in the classroom.