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Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)

Course Description Schedule Course Outline
 

Who should attend

  • The target audience for this course is channel partners and field support personnel who are responsible for sales, implementation or administration of a Cisco Unified Contact Center and VRU implementation in customer enterprise networks, specifically individuals filling these roles.
  • Managers overseeing UCCE deployments

Certifications

This course is part of the following Certifications:

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys is required
  • Working knowledge of Unified Communications Manager and Voice Gateways:
  • Basic understanding of contact center operations

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
  • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
  • Generate basic reports using Cisco Unified IC.

Course Content

The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

Classroom Training
Modality: C

Duration 5 days

Price (incl. tax)
  • United Arab Emirates: US$ 3,360.-
  • Saudi Arabia: US$ 3,360.-
Dates and Booking
 
Click on town name to book Schedule
Middle East
United Arab Emirates
28/10/2018 - 01/11/2018 Dubai Course language: English
Saudi Arabia
04/11/2018 - 08/11/2018 Riyadh Course language: English
Europe
France
03/09/2018 - 07/09/2018 Paris
Italy
16/07/2018 - 20/07/2018 Rome
05/11/2018 - 09/11/2018 Milan
Slovenia
17/09/2018 - 21/09/2018 Ljubljana Course language: English
03/12/2018 - 07/12/2018 Ljubljana Course language: English
Spain
19/11/2018 - 23/11/2018 Madrid
United Kingdom
03/09/2018 - 07/09/2018 London, City
Africa
Egypt
02/12/2018 - 06/12/2018 Cairo Course language: English
North America
United States
16/07/2018 - 20/07/2018 Online Training Time zone: US/Mountain Course language: English
16/07/2018 - 20/07/2018 Online Training Time zone: US/Mountain Course language: English guaranteed date!
13/08/2018 - 17/08/2018 Online Training Time zone: US/Mountain Course language: English guaranteed date!
10/09/2018 - 14/09/2018 Online Training Time zone: US/Mountain Course language: English guaranteed date!
Asia Pacific
Australia
06/08/2018 - 10/08/2018 Sydney
12/11/2018 - 16/11/2018 Melbourne
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.